JRC Training - Selection of courses available. 

CUSTOMER SERVICE COURSES 

Advanced communications skills 
What is Confidence & Satisfaction 
Key principles of quality service 
Going the extra mile 
Dealing with complaints 
Matching delivery to expectations 
Winning friends and influencing people 
 

ADVANCED CONFLICT MANAGEMENT COURSE 

The gentle art of effective communication 
Brakewell’s model of aggression 
Triggers & inhibitors 
Stress reactions 
Warning & danger signs 
The conflict menu 
Diffusing aggression techniques 
Lone worker skill 

CCTV BODYCAM COURSES 

The underpinning legislation relating to CCTV 
The impact of the Human Right Act 1998 
Regulations surrounding Open Space Surveillance 
Operational usage 
Data management 
Confidentiality and freedom of information 
Securing an audit trail of evidence 
Information sharing protocols 

HATE CRIME & THIRD PARTY REPORTING COURSE 

Home Office definition of ‘hate crime’ 
Recognition of hate crime 
Victim profiling 
Victim reassurance 
Effective crime scene management 
Liaising with emergency first responders 
Contemporary issues - Hate Crime etc 

BASIC LEGAL PRINCIPLES COURSE 

Principles of Criminal and Civil Law 
Police & Criminal Evidence Act 1894 
Serious Organised Crime and Police Act 2005 
Byelaws and their place in the legal structure 
Common ASBO offences 
Data protection & Information sharing 
‘Points to prove’ 
The rules of evidence 

BRIEFING SKILLS FOR TEAM SUPERVISORS 

How to conduct effective briefings 
Presentation skills 
The impact of short term memory 
How to utilise social media professionally and effectively 
Social media as a crime fighter 
Data protection 

OTHER COURSES WE CAN DELIVER INCLUDE: 

Professional standards 
Safeguarding vulnerable people 
Equality act 2010 
Presentation skills 
Assessment skills for supervisors 
Professional Standards 
Incident Management 
Please contact us for a confidential discussion on your exact requirements. 
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