JRC Training - Selection of courses available.
Below is a selection of the key learning outcomes we achieve from our core training focus areas. However, all our courses are bespoke and designed after extensive consultation with you to ensure we deliver a course that will meet your specific needs.
CUSTOMER SERVICE COURSES
Advanced communications skills
What is Confidence & Satisfaction
Key principles of quality service
Going the extra mile
Dealing with complaints
Matching delivery to expectations
Winning friends and influencing people
ADVANCED CONFLICT MANAGEMENT COURSE
The gentle art of effective communication
Brakewell’s model of aggression
Triggers & inhibitors
Stress reactions
Warning & danger signs
The conflict menu
Diffusing aggression techniques
Lone worker skill
CCTV BODYCAM COURSES
The underpinning legislation relating to CCTV
The impact of the Human Right Act 1998
Regulations surrounding Open Space Surveillance
Operational usage
Data management
Confidentiality and freedom of information
Securing an audit trail of evidence
Information sharing protocols
HATE CRIME & THIRD PARTY REPORTING COURSE
Home Office definition of ‘hate crime’
Recognition of hate crime
Victim profiling
Victim reassurance
Effective crime scene management
Liaising with emergency first responders
Contemporary issues - Hate Crime etc
BASIC LEGAL PRINCIPLES COURSE
Principles of Criminal and Civil Law
Police & Criminal Evidence Act 1894
Serious Organised Crime and Police Act 2005
Byelaws and their place in the legal structure
Common ASBO offences
Data protection & Information sharing
‘Points to prove’
The rules of evidence
BRIEFING SKILLS FOR TEAM SUPERVISORS
How to conduct effective briefings
Presentation skills
The impact of short term memory
How to utilise social media professionally and effectively
Social media as a crime fighter
Data protection
OTHER COURSES WE CAN DELIVER INCLUDE:
Professional standards
Safeguarding vulnerable people
Equality act 2010
Presentation skills
Assessment skills for supervisors
Professional Standards
Incident Management
Please contact us for a confidential discussion on your exact requirements.